Mersen Appoints Naomi Towns - Director of Customer Care North America

Naomi Towns is joining Mersen Electrical Power as Director of Customer Care North America reporting to Ferran Sacrest, Vice President Sales & Customer Care Americas. Naomi brings over twenty-five years of experience in the North American electrical industry at Emerson, where she held several positions of increasing scope and responsibility in accounting, IT, sales operations and customer service. In her last role as North American Customer Service Manager, Naomi led a team of forty-five customer service professionals across multiple sites. Her experience executing transformational projects and implementing process improvements at scale in large organizations make her the ideal candidate to lead Mersen’s customer care team in North America.